Terms & Conditions
Last updated: 26 May 2026
These terms and conditions govern the use of the AquaNési website and the purchase of products through it. By placing an order, you fully accept the conditions below. Please read them carefully.
1. General provisions
This website is intended for consumers in South Africa. All prices are quoted in South African Rand (ZAR) and include applicable VAT. We reserve the right to change prices and product specifications without prior notice, without affecting orders already placed.
2. Order and confirmation
After submitting the order form, our team will contact you by phone or e-mail to confirm your details and order. The sale is considered concluded once dispatch is confirmed.
3. Prices and payment
- Product price: R599.00 per unit.
- Available payment methods: debit/credit card, EFT (electronic funds transfer), cash on delivery.
- For cash-on-delivery orders, the courier may charge a small handling fee, which we will inform you of in advance.
4. Shipping and delivery
Shipping is free across South Africa. Delivery typically takes 2–4 business days, depending on your region. For remote or hard-to-reach areas, delivery may take longer. We are not liable for delays caused by the courier or force majeure.
5. Right of return and refunds
In accordance with the Consumer Protection Act, 2008 (CPA), you have the right to return goods within a reasonable period if they are defective or not as described. Additionally, we offer a commercial 30-day money-back guarantee.
- The product must be returned clean and in a condition suitable for resale, for hygiene reasons.
- For public health reasons, sealed personal hygiene products that have been opened may be excluded from the right of return, unless they are defective.
- Contact us at [email protected] to initiate a return.
- Refunds are processed within 14 days of receiving the returned product.
6. Warranty and defective products
All products are covered by the statutory warranty of conformity under the Consumer Protection Act. If you receive a defective item, contact us with photos and your order number — we will offer a replacement or refund.
7. Proper use of the product
AquaNési is a personal hygiene accessory. Use it in accordance with the included instructions. It is not a medical device and does not replace medical advice or treatment. If you experience persistent or serious symptoms, consult a healthcare professional.
8. Liability
We make every effort to ensure the information on this website is accurate. We are not liable for indirect damages arising from improper use of the product or misinterpretation of content that is promotional and informational in nature.
9. Governing law and dispute resolution
These terms are governed by the laws of the Republic of South Africa, including the Consumer Protection Act, 2008. In the event of a dispute, you may contact the National Consumer Commission (thencc.org.za) or seek resolution through the appropriate South African consumer protection authorities.